Terms & Conditions

Scope of Service and Fair Use Policy

Updated 20 September 2022

In order to become a client of OZ Nation Pty. Ltd., owner of the business name WebSyt, you must agree to the following terms and conditions. Below we outline our Scope of Service, Exclusions to Our Scope, what we consider to be Fair Use and the Terms and Conditions of our service.

Scope Of Our Web Design Service
Additional Scope Services That We Charge For
Exclusions To Our Scope Of Service
Fair Use Policy
Terms & Conditions
100% Money Back Guarantee
Limitation of Liability
Treat Us Kindly

Scope Of Our Web Design Service

Our web design service includes all of the following services:

Written content for your nominated pages by OZ Nation Pty. Ltd., owner of the business name WebSyt. You can expect this to be customised for your business and will be based on the information that we receive from your completed question list.
Image sourcing for the website – we will source and place relevant high quality photos on to complement your content.
Design formatting – we will create a design to match your existing logo branding (if you have one), otherwise we will suggest a design for you.
On-page SEO – this includes a targeted Google keywords analysis to identify relevant keywords for your business and region. They will be incorporated in the site’s meta data and page content.
Comprehensive SEO guidance to help educate, inform and equip you with the relevant tips to perform SEO on your site.
Contact form for your contact page, Google map, inter-page links for easy website navigation.
Calls to action placed optimally across your site.
Responsive design to be mobile and smart device-friendly.
Two structured edit revision rounds in adherence to our revision guidance.
Delivery of your draft website preview link within 15 business days of receiving your complete information (including all attachments).
Access to your self-management editing after your website has been published.
Free email support during your website build and post-publication through our support desk.
100% money back guarantee – we will refund your site if you have adhered to our terms and conditions and are still unsatisfied with our service (fast link that to guarantee conditions).
Freedom from any contractual obligations with our monthly hosting and domain name renewal. There is no minimum period of service, and you may terminate your website with us without any penalty or further charges.
Provision of our question list which you must complete in order to initiate the website development. We will not begin drafting your site until we have received your information.
Recommendations and advice based on your individual circumstances and for the best outcome of your website.

Additional Scope Services That We Charge For

Additional pages beyond maximum for your package.
Specialised sales copy content writing (e.g. for selling eBooks or products).
High volume of content upload – if your word count is greater than 800 words per page, we reserve the right to charge for additional formatting and layout.
Specialised content writing on particular subject matter that is not your core business.
Modifications to photos including photoshopping, resizing of photo images.
Photo uploads of high-resolution images greater than 50 in quantity.
Extraction of photos from PDF, Word or marketing documents.
Custom banner graphic design e.g. graphic alterations to images and graphic design requests such as overlaying quotes on background images.
Integration with external applications e.g. EventBrite, MailChimp.
Phone consultations for edit revisions and question list interviews.

If you require services that are outside our standard scope, most of the time we can provide them at an additional charge. If we cannot provide the service due to technical limitations, we will advise you in advance and offer workaround options. For a full list of our additional scope items and charges.

Exclusions To Our Scope Of Service

Off-page SEO services including social media management, back links, blog posting, directory listings and content updates.
Guarantees of Google page rankings for keywords.
Google Adwords campaigns and consultation advice about Google Adwords campaigns.
eCommerce websites for more than 10 products or payment system configuration for retail platform.
Graphic design services – we do not provide graphic design work, we may provide smaller graphic design briefs as part of your site but we do not provide graphic branding services.
Building a website based on a graphic design mockup – we reserve the right to not proceed with your site if we think our platform is not suitable for the specificity of your ideas. We use templates and as such, we cannot provide excessive customisation for pre-set graphic design and coding mockups
Advice or assistance with third party hosting.
Working with third party agents such as marketing and SEO consultants.
Phone consultations during website build – contact should be by email only and phone conversations are limited to pre-sales only. Our website prices reflect our remote email offering.
Mock ups of your ideas without paid commitment to your site.
Unique or custom mobile design formatting – this layout is optimally designed by default to be responsive and easy to navigate for mobile users.
Flash and animation services.
Software integration.
Customer Relationship Management Systems.
External database integration.
Member registration or user login services.
Multiple internal menu categorisations for hidden sub-pages.
Foreign languages (other than English).
Analysis of Google Analytics data – this is up to you to manage.

Fair Use Policy

The intention of our service is to support small businesses seeking to get online with a hassle-free experience. If we feel that a client is using our web design or support services excessively, we reserve the right to apply additional scope charges if they are relevant, limit our services or cease production of your website.

Edit revision rounds to your site – we consider fair use that is included in your fixed price website to be 2 or less revisions prior to signing off. We will apply additional revision charges at $250 per round if they are apply, in order to protect our time because we are a fixed-price service.

Design revisions – we consider fair use to be a single design suggestion that is based on your suggested guidance upfront. If we deviate significantly from your specified preference, you can request continued design revisions without charge. If your design revisions are due to change or mind or omission of guidance when requested upfront, each re-design is subject to a fee of $500 per revision.

Client requests: If we deem anything to be in excess of our standard procedure and service offering, in some cases we will advise of additional charges to complete your requested scope, limit our services or offer a refund of your deposit.

Understanding and Delivering Specific Requests
In all but exceptional circumstances, OZ Nation Pty. Ltd., owner of the business name WebSyt will process all design, text and image edits to your specific requests. In instances when we cannot deliver, arisen in instances including, but not limited to, differences in design understanding, continued uncertainty in text, design and/or image changes and any other request, OZ Nation Pty. Ltd., owner of the business name WebSyt will offer a refund of the deposit made after an elapsed period of time, to be determined on a case-by-case basis. In some instances, the work created (including content and design) will be provided to the client as an instance of goodwill. Please note an inability or limitation to do specific requests is not eligible under this policy.

Terms & Conditions

Pre-Design Phase – before we commence drafting of your site

All prices quoted are valid for 30 days from the date of our quote being emailed to you
If we do not receive your completed question list and images within 3 months of receiving your deposit, your account will be suspended and re-activating your account will incur a $200 administration fee. If we do not receive your completed question list and images within 3 months of receiving your deposit, your account will be closed completely and all money paid will be forfeited.
Although we reserve the right to change the prices and scope of our or services at any time, all pricing quoted is guaranteed.

Design Phase – submitting your information and design preferences to us before we commence your site

We will only commence design once we have received your completed question list along with all your information and photos. The delivery date of 15 business days starts from the date of receipt of your complete information.
If you have preferences for design and layout, you must tell us before we begin drafting your website. This helps us to select and apply a design that is closest to your preference without spending our time inefficiently trying to guess your preferences.
We welcome all your ideas for design preferences, these must be completed and submitted to us in the relevant sections in our question list prior to commencing work on your site.
If you do not provide your design preferences in the question list during the design phase, and give us design suggestions after designing your draft site, we reserve the right to charge you a re-design fee of $500 for altering your design layout and template after the time spent on your initial design.
If a logo has been purchased, this will need to be signed off before the website design is commenced.

Editing and Review Process – you will be allowed 2 revisions of edits to your website while it is under construction

You must provide all your edits in accordance with our edits guidance which allows for standard text, photos and design request changes.
Your standard web design price includes two revisions of edits, if you exceed this, we reserve the right to charge $150 per additional edit revision round.
All edits must be submitted in a single email where possible, you may use multiple emails if you have size limitations when sending us photos.
Please do not bombard our email account with single edit requests as they come to your mind. Be considered and efficient when reviewing your site and communicating any questions to our team.
During the design phase of your web development, if you do not provide edits within 3 months of a draft being provided, we reserve the right to close your account and all money paid will be forfeited.
All deposits and fees paid are non-refundable after the client has approved a draft. Once the design work has been signed off for publication, fees are payable as they fall due.
The usability, functionality and/or limitations of our content management system are not reasons for not paying the balance of your website.

If You Do Not Like The Website We Have Created

If you have provided us with all of your design preferences upfront and adhered to our design phase terms and conditions, you may request a re-design (at no additional charge) or a full refund of your deposit paid.
If you would like a re-design, please provide us with clear guidance on what you want changed so so we can attempt a different design layout in your next version. We will not undertake a second design without your guidance so please help us by communicating your ideas with us.
If you would like to request a full refund of your deposit paid, please tell us your reasons for dissatisfaction and if your request is reasonable we will ask for your bank details to process your refund. For further details of our refund policy, please read our 100% guarantee policy at the end of this page.
If you did not provide us with any guidance for your design preferences and our team has suggested a design for you which you do not like, you are entitled to ask us to try a new design template on your site – we are highly responsive to your feedback and will always make a genuine effort to listen to you to meet your needs.

If You Change Your Mind and Want a New Look After Your Suggested Guidance

If you have given us your design guidance and we have applied it to your website based on your suggestions, you may change your mind and want a different design mid-way through the process.
We can re-design your website, however we will charge you a $250 re-design fee to change the look of your site for the additional time we spend. This charge is to protect our time as we are a fixed cost provider who also have bills to pay.

Edits Due To Change of Mind and Indecision

If you have edits that relate to your own change of mind or indecision within the 2-round review process, we will advise you if you exceed the limitations of our review. We recommend that you take some time to reflect on your site in your own time and get back to us when you have certainty about what you want.
In some instances we may recommend that you seek another web designer who can meet with you face to face and help you explore your ideas. Our email-only service is not suitable for continued change of mind for design ideas.
We will not offer a refund of your deposit in the instance of change of mind and indecision as we have spent considerable time to listen to your feedback and preferences and the limitations do not relate to our service.
If we believe your requests for changes exceed our fair use policy we will notify you and may charge additional fees for our time.

If You Don’t Like The Content Written On Your Draft Site

You know your business best, so we suggest that you take our draft suggestions and modify them to suit you.
Please remember that we are web designers and will never know your business as well as you do, so please take over the steering wheel and give us some specific guidance on what you would like to see changed. We will not process vague requests for content without clear explanation of what you want.
Please tell us clearly what you don’t like and what you would like to see that we did not provide. If you provided incomplete content in your question list, it is up to you to fill in the gaps during the review process.
We will not re-write your content in a second revision until we receive your clear guidance for changes as we do not want to keep guessing what you would like.

Post Publication Support

Support and FAQ resources are available free of charge in our self-management guidance to assist you in updating your site.
We are not responsible for any copy, editing or updating of the clients website. We will not do any work on your website unless contracted to do so, we provide an annual editing service for $500 to process updates to your site ongoing.
Our email-only help desk is available 10am-6pm AEST. This service is provided to direct you to information to solve a single problem. Response times may vary between 24-72 hours and may be communicated outside of our business hours.

Client Administration

If a client does not abide by our terms and conditions, we reserve the right to terminate the service immediately with no refund.
Failure to make ongoing hosting and domain payments may result in your website and emails being suspended.
All cancellations must be requested in writing. We require 15 days written notice. No prepaid hosting balances will be refunded.
You may take full backups of your website through the CMS and you are the owner of your website and domain name.
You must notify us of any change in your contact details where we send your invoices. If you fail to do this and we do not receive your renewal payments, this could result in your website going offline.

100% Money Back Guarantee

If you have provided all your design preferences and information in adherence with our question list structure and followed our edits guidance but are still unhappy with your website, you may either request a re-design of your website (at no further charge) or request a full refund of your deposit paid. If you have proceeded to publication and subsequently requested a refund for any reason after finalizing payment for the final invoice, a refund will not be offered.

In all other instances where a refund is processed, the website will be taken offline within 2 working days from the date of refund confirmation being issued. It is the policy of OZ Nation Pty. Ltd., owner of the business name WebSyt to not keep any refunded work live, nor offer copies of this work to the original client or any other party.

If you do not like your website and have not provided any guidance, there must be sufficient reason and proof that we could not provide what you want either technically or based on our service standard.

In order to be eligible for a 100% refund you must meet the following conditions:

The request must be made during the review phase of your site with clear reasons why you are dissatisfied with your site
Your request must be provided in writing by email
You must have provided us with specific guidance initially which we did not follow
The design was suggested by us in the absence of your guidance
You must provide us with an opportunity to re-design your site in the first instance stating your preferences for change
Your request must be in good faith and not in any way taking advantage of our time or service

Exceptions to our 100% Refund Policy
We will not issue a refund of your deposit in the following instances:

You cannot request a refund if you have already approved your draft website or indicated that you are satisfied with it
If we have designed your site to your specifications and your request is due to your own change of mind
If you have changed your mind about completing your website to the publication stage
If you change your mind about your own business idea during the development phase of your site
If you cease business operations during the design phase of your site
If your business is affected by the delivery of the service – please see our Limitation of Liability section.
Additional services requested, including but not limited to domain registration, logo design, Google Business listings and email setups, are not refundable and their retail value(s) and will be deducted from the refund remitted.
If our staff has received communication that is abusive and/or threatening, we reserve the right to discontinue service without a refund.

In these instances we will not provide a refund, however we will not charge you for any hosting. If you have provided us with your design preferences and participated in the revision process, you will be required to pay the final invoice because we have spent the hours working on your site according to your specific requests.

If you are eligible for a refund, we will ask for your bank details to process your request within 2-5 working days. Refunds may exclude the cost of non-refundable add-ons such as domain names and Google Places which will remain active even without your website.

Limitation of Liability

In no event shall OZ Nation Pty. Ltd., owner of the business name WebSyt, its employees, contractors or any of their respective directors, agents, or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or directly or indirectly related to the delivery of services provided, including website services and/or publication, logo and/or graphic design, email systems, advertising.

This includes, without limitation, loss of revenue, or anticipated profits, or lost business, unrelated and/or indirect business expenses, business delays, loss of data and/or sales, or cost of substitute services, even if OZ Nation Pty. Ltd., owner of the business name WebSyt or its representative or such individual has been advised of the possibility of such damages.

Treat Us Kindly

OZ Nation Pty. Ltd., owner of the business name WebSyt reserves the right to refuse continued service to clients if we believe that you are better suited to a designer who can meet with you face to face to discuss your ideas or if you deal with us in a rude manner. Our core service, web design, is occasionally complicated by issues beyond our control such as third party domain ownership, historical website hosting or requests which need clarification. In such instances, we ask you to at all times treat our staff kindly while we work through them with you.

We retain the right to refuse continued service if any staff member receives communication that is abusive and/or threatening in nature. In such instances, no refund will be provided.

We respond better to positive personalities (and will go that extra mile to help when we’re incentivised with good manners). Please remember that there are real people behind these computer screens with feelings.

If you have any questions about our terms and conditions, please contact us.

How To Submit Your Edits – Our Easy Edits Process

Congratulations on your draft website! We have created a web design to the best of our ability using your initial information and guidance. The purpose is to give you a visual look at how it’s coming together and now is the time to shape it to your satisfaction.

Please review each page of your website for accuracy and approval and reply to the email from your Project Managerwith your required text and photo edits on each page. For example in your email you can write:

Home – correct the years of experience from 12 to 13 years.
About Us – delete the last sentence of the first paragraph
Services – add a bullet point that says “bathroom renovations” to the main list
Gallery – delete the third picture in the first row of the gallery
Contact – add the following mailing address: PO Box 111, Sydney 2000

We would appreciate if you can be considerate of the following instructions regarding the edits process.

You Can Submit Up to 2 Revisions of Edits for Your Website – please take the time to carefully review your web design and make your edits as considerate as possible. Any additional revisions will be charged at $250 per round.
Please Submit Your Edits to Us in a Single Email – make sure any attachments or photos are included, unless you have photos that exceed the size limit of your email application in which case you may send more than one email. We do not want to receive multiple emails with single edits or thoughts in each one, you must consolidate your thoughts carefully before hitting the “Send” button on your email. We will provide you with a Google Drive link to upload all your photos for high volume attachments.
Please Familiarise Yourself With Additional Scope Item Charges that May Apply – we can assist you with almost anything you want on your web design beyond our standard service at an additional charge. Due to our websites being fixed price, we must apply additional charges to account for our time on extra scope services. Read our list of Additional Scope Items here.
Text Edits Permitted – you may submit corrections to the current content, typos and minor additions to improve the accuracy of your content. We recommend that you provide your suggested wording to replace the draft wording because you know your business best and to minimise any uncertainty. If you have specialised content for your business service, please provide this to us written as you would like it to appear on your website. We can provide additional content writing services for specialised topics at an additional charge, please let us know so we can assist.
Photo Edits Permitted – you may indicate photos that you would like to be removed or replaced on your pages. Try to be specific when noting the photos to delete and if you would like photos to be replaced, give specific instructions on what you would like instead – you are also welcome to send your own photos.
Design Edits Permitted – you may request some changes to the fonts, logo, header and footer arrangements. We have selected a design template that is based on your guidance provided in your completed question list. If you provide major design change requests to your initial guidance (or you did not provide any guidance in the question list), this may be considered a re-design service and additional charges may apply at our discretion if extensive re-design is required to meet your suggestions.
You Can Make Your Own Edits With Our Easy Self-Editing – don’t worry if you think of new edits later, you can easily make all your own changes once you have self-management access. We promise it’s easy and we’re here to support you along the way.
Excessive Edits or Change of Mind – please respect our Fair Use Policy and Scope of Service for Edits during the review process. If we consider your edits outside our standard scope, we may need to apply charges to protect our time. This is not to make a profit, it is to keep us efficient and provide the best possible service and use of our time for your business. Thanks for your co-operation!

Please Deal With Us Kindly
OZ Nation Pty. Ltd., owner of the business name WebSyt reserves the right to refuse continued service to clients if we believe that you are better suited to a designer who can meet with you face to face to discuss your ideas or if you deal with us in a rude manner. We respond better to positive personalities (and will go that extra mile to help when we’re incentivised with good manners). Please remember that there are real people behind these computer screens with feelings.

Please Respect Our Time
We understand that you will have many priorities running your business, so we appreciate updates on your progress even if you do not get the time to reply to us immediately. If we follow up more than three times and receive no response, we will archive your draft website for 3 months. You may get in touch with us during this time to unarchive it with a restoration fee of $200. After 3 months, your website will be deleted.

Additional Scope Services

Updated 19 March 2022

If your website requires any of the following items, we consider these to be in addition to our standard scope of service for your fixed price web design and additional charges apply at our discretion. Please note that we only do this to keep our business operating efficiently and to compensate us for the cost of our valuable time, rather than to make a profit, so we would appreciate your understanding as a business owner if we have to apply these charges.

Additional Content Over 2000 Words
Receiving Content or Edits in Inefficient Format
Sending Your Logo or Request a Graphic Design Logo After Your Draft Web Design is Built
Photo Gallery – Additional Scope Items & Custom Requests
Slideshow Banners Custom Requests & Change of Mind
Appointment Bookings, Calendars, PayPal and External Application Configurations
Re-design of Website Due to Omission of Guidance or Change of Mind
Custom Design Requests That Alter The Template & Non-Standard Page Layouts
Extra Features on Your Website – Quote Forms, Articles, Vouchers, Non-YouTube Videos
Custom Blog Features
Additional Edit Revision Rounds
Photoshopping and Graphic Enhancement Requests
E-book Integration & Sales Copy
Phone Consultation Services for Question List or Edits Revisions
Domains and Email Configuration Services
Site Transfer and External Website Support
Restoring Your Site After Deletion or Unpublishing It
Annual and One-Off Editing Services

1. Additional Content Over 2,000 Words

Our standard scope relating to content includes receiving your information in our question list and writing content for the specified pages on your web design based on this. We may apply these charges at our discretion, depending on how much additional time we need to spend to process and format it.

Excessive content supplied with question list upfront – $200 – $500 – a maximum content of 2000 words is allowed within your web design scope. Additional content requires more time to format and edit so additional page charges may apply depending on your specific requests and word count.
Excessive new content during edits – $200 – $500 – a maximum content of 2000 words is allowed within your web design scope. Additional content requires more time to format and edit so additional page charges may apply depending on your specific requests and word count.
Additional pages created during edits – $200 per page with content supplied – if you specify additional content during the edits reviews and this takes your page count above the limit, we can create additional pages for your extra content at this charge. Please note you must provide us with the content for these pages.
Quicklinks to navigate long content – $150 for up to 10 links – a quicklink is text on your page which is linked to a section on that same page. So if someone clicks the hyperlinked text, they will be taken immediately down to the explanatory section relating to that link on the same page. This is useful when you have many sections of content on a page and want people to be able to go to the relevant section they are interested in immediately.
Custom price list exceeding 20 items – $100 – if you have an extended price list for your services, this particular format requires alignment formatting which takes extra time.

2. Receiving Content or Edits in Inefficient Format

Our standard scope requires that you provide us with your information in digital format and in as few emails as possible. Information that is provided in non-digital format or over multiple emails requires additional time to process and extract.

Providing your information in handwriting/jpeg/scan/photocopy/newspaper clippings – $100 per page to get typed up – if you provide information to us that is not digital, eg it is scanned or handwritten, we have to send this to get typed up manually so that we are able to use the text to build your content.
Content re-arrangement during edits due to disorganisation or change of mind – From $200 – if we spend additional time re-organising content that is different to how it was provided in the question list or due to continued additions of new content during the edits, we may charge for the extra time to format and arrange this.

3. Sending Your Logo or Request a Graphic Design Logo After Your Draft Web Design is Built

We always request you to provide your logo to us upfront with your question list, you will be prompted several times to ensure that we design a website that is consistent with your branding.

Sending your logo after your draft web design is built – $300 – if you did not provide your logo when requested upfront, and we have set your design, your logo may not integrate to the template we have chosen. If your design requires a template change, we must spend additional time re-designing your website to match your logo.
Graphic design / logo request after first draft – if you request a graphic design logo after your draft website is produced, you will be charged $350 for the graphic logo design and an additional $300 may apply to re-design your website for the new logo branding if your guidance was not provided in the question list upfront.

4. Photo Gallery – Additional Scope Items & Custom Requests

Our standard scope includes a single photo gallery with up to 100 images. You must provide us with images in the correct order the first time round in a Dropbox link. We can include captions on photos for up to 30 images, these must be provided to us clearly in a list with clearly labelled photos they are to be attached to. If you require multiple photo galleries, we can create these in your draft site at no charge as long as you request this in your question list clearly. Photo sub-gallery requests that are received during the edits revisions will incur a charge as they require additional time to re-organise.

Multiple photo galleries once your first gallery has been complete in the draft – $100 per gallery, max 30 photos per gallery – if you did not specify multiple galleries in your question list upfront, and then subsequently request separate category galleries during the edits phase, we must spend additional time to remove your original photo gallery and then re-create each new one.
Photo gallery captions for more than 30 photo gallery images – $5 per image – if you have a large photo gallery over 30 images and would like captions on each one, this charge applies for us to go through each image and annotate them. Please note that you are able to do this through self-management at no charge.
Photo uploads of high resolution images greater than 25 in quantity – From $150 – if you have supplied 25 of more images that are greater than than 1MB per image, this charge is for time to reduce the images in size, format their dimensions and upload them individually to your website.

5. Slideshow Banners Custom Requests & Change of Mind

You may choose to have a slideshow or static or no banner on your web design. There is no additional charge for the slideshow up to 5 images, however a change of mind may require a template change.

Change of mind from static to slideshow banner – $300 – if you specify a static banner on your question list and change your mind to a slideshow banner, we may need to re-design the your website to accommodate the slideshow banner.

Customised banner requests – $50 per banner – if you request unique photo layouts or image requests on your slideshow or static banners, this charge applies for the time to format and set up your requests. This charge may also apply if we are provided with low quality images and must source the original images for your web design.
Graphic design enhancements to banners – $100 per banner – if you request graphic enhancements, overlays or requests to modify your banners, this charge may apply for the time to format and re-design them according to your unique requests.

6. Appointment Bookings, Calendars, PayPal and External Application Configurations

We are able to integrate your web design with most external applications. The responsibility for the account is on you to sign up and manage your account, we will get involved when it’s time to configure and connect it to your web design.

Appointment and calendar booking applications – $150 – we recommend Google Calendar, Setmore or Timely as good applications for your appointment setting service, with free options. You should take the time to investigate each one and choose the one that is most suitable for your business. Please set up your own account, configure your appointments/bookings and provide us with login access to the account so we can do the configurations to link it to your web design.
PayPal configuration – $250 – if you would like a PayPal link on your web design, you must provide us with login details so we can generate the code to link it to your web design. You must set up your PayPal account yourself, (please note there is a 3.4% processing fee per transaction payable to PayPal). Get paid through your website via your client’s credit or debit card.
External application configuration – $150 – if you have a subscription to an external application, such as a donations page, eventbrite, waitlist database or any other external website, we can configure this to your web design through some custom code creation.

7. Re-design of Website Due to Omission of Guidance or Change of Mind

Our standard scope requires you to complete your design preferences in our question list. This is important to help us create a website upfront that is consistent with what you like. If you provide us with new design requests during the edit revisions, charges may apply.

Re-designing your website during production due to omission of guidance upfront – $300 – if you omit to provide your design preferences upfront (in your Question List sheet), and provide our design suggestions during the edit reviews, we may be required to change the template to meet your request. Often this is just as time consuming as setting up your web design from scratch as we need to re-format the design and colour scheme across the entire web design.
Re-designing your website during production due to indecision or change of mind – $300 – If you provide us with significant changes to your initial preferences as specified in your question list, provide too many varied suggestions or have a change of heart from your own initially suggested ideas, we can re-design your website at an additional charge. If you feel some level of indecision, uncertainty, or have a change of heart, please let us know and we will provide you with some options to help.

8. Custom Design Requests That Alter The Template & Non-Standard Page Layouts

We use the most user-friendly template designs to build your website. Sometimes, client requests for some changes will require us to alter the standardised code. If the change is straightforward, often we can do them as part of standard edits at no charge. Depending on your template and request, sometimes we may be required to alter the code specifically to meet your suggestion. If you provide your suggestions upfront, most often we can include the code changes during the build.

Custom HTML template adjustments – $100 per change for example changes to banner size, border customisation, footer colour, header colour, main body background. Please note that most template layouts are not able to be changed to maintain the functionality and optimal user experience of the website. If your request is not possible, we will advise you.
Non-standard page layout requests – $ individual quote will apply – if you have unique page layout requests that are not standard to usual web design layout, we may quote an additional charge to meet your requests if they are possible. Examples include multiple columns, page slideshows (non-banner), unique photo placement or overcomplicated text arrangement.
Excessive graphic design integration with pages – $ individual quote will apply – If you have specific needs to integrate your existing graphic design work into your website, this may require additional time for us to plan and configure your requirements within our templates.
Custom font requests – $100 – we will review your request if the font is non-standard to our existing font library as we may need to create graphic design elements or independently source your font from an external library.

9. Extra Features on Your Web Design – Quote Forms, Articles, Vouchers, Non-YouTube Videos

Depending on your business type, some web designs may find the following features a useful addition.

Customised quote forms – $150 per unique quote form – if you would like an extended version of a quote or contact form on your web design, we can configure additional unique fields and information boxes to capture the data you want in your enquiry. You must provide us with the detailed fields you want.
More than 10 resources/articles/downloadable files – $25 per article with teaser/full article – if you have files for your web design, these may be uploaded as simple files at no charge. If you require a teaser or full article on the page (blurb) which links to your article, we must set the formatting for each article which takes time.
Alteration to your existing documents $50-$300 per document – formatting, content, graphic changes to documents you provide to us such as articles, excel spreadsheets, brochures and any downloadable file that you want on your web design. You must provide us with the original document so we can edit it.
Creation of downloadable menus / price lists / PDFs – $50 – $300 per document – you must provide us with the information so we can organise it into a formatted and downloadable document for your website.
Custom downloadable voucher creation – $150 per voucher – if you would like printable graphic design vouchers for various amounts, we can set these up for download and print by your customers.
Video upload (non-YouTube) – $100 for a file up to 1GB. Please note that we do not charge for standard embedding of YouTube or Vimeo video presentation, and we prefer to use these on your web design for the benefit of social media linking.

10. Custom Blog Features

A blog page can be configured at an additional charge, however if you require specific features below charges will apply.

Blog feed on home page – $100 for a feed that is sourced from your blog page. You must have blog posts uploaded first for this to display correctly.
Historical blog re-creation – $10 per post – if you have an existing web design with a blog and are undergoing a re-design, we can re-create each blog post to your new website and backdate it to ensure continuity on your new site. Discounts may be offered for bulk blog posts.

11. Additional Edit Revision Rounds

Our standard scope includes two revisions of your web design to submit your edits and modifications for text and images. After this time, we provide you with self-management instructions to take over editing, however you may require additional revisions through us.

Additional revision requests – $150 per additional revision – This is for additional revision rounds beyond your maximum of two revisions for your web design. Alternatively, you may like to wait until you have self-management access upon publication to do the edits yourself which is free of charge.
Initial structure review and approval – $150. For a website with many pages or sub-pages, it may be useful to have an “early approval” of your web design structure prior to us uploading the content. This is like a revision round where you will approve the page layout, design formatting and initial structure of the website before we can proceed to filling out your content to ensure that your expectations are met early on in the process.

12. Photoshopping and Graphic Enhancement Requests

When you provide us with photos, we will upload them to your website as we have received them with some cropping or re-sizing as necessary. If you require additional enhancements we can assist with the below.

Photo editing – $75 per photo for modifications, edits or changes to existing photos.

13. E-book Integration & Sales Copy

If you would like to sell your own ebook through your website, we can assist you with the configurations and recommend doing this through e-junkie.

Ebooks – configuration with e-junkie – $200. Please note that e-Junkie’s own ongoing fees start at US$5/month. You must set up your own account with e-junkie and supply us with login details to configure it to your web design.

Sales copy page for e-book sale – $250 per page written by OZ Nation Pty. Ltd., owner of the business name WebSyt (up to 400 words).
Uploading your sales copy content – $100 per page – you may write your own sales copy to go with your ebook, this charge is for us to format and configure it with your ebook.

14. Phone Consultation Services for Question List or Edits Revisions

In some circumstances, you may request phone consultations to assist with progressing your web design.

Phone consultation for question interview – $150 (25 mins). If you require support in your busy schedule to kick off the web design and make sure it gets done, a phone interview is a great solution.
Phone consultation for edits revisions – $150 (25 mins). If you find it easier to talk through your edits over the phone, we offer an appointment with Jenny to do this and have it processed live. This is applied as one edits round.

15. Domains and Email Configuration Services

Our scope includes the registration of your domain name or assisting with the configuration of your pre-registered domain name by providing you with instructions on what you need to do. 9/10 times this is a straightforward procedure and is completed successfully at no charge. Only the account owner can authorise domain name changes with the registrar, so we are limited to guiding you, you must be the one to execute on our instructions and follow up with your registrar. Where there are difficulties or delays with non-standard procedures, we may need to charge for our additional co-ordination time with your chosen registrar.

Domain configuration fee for non-standard or difficult registrars – $200. In unique cases, we may need to act as a 3rd party to prompt your existing domain registrar or configure the domain. If they take long to respond or prove difficult to access, we will need to liaise with them directly to resolve your domain name issues.
Domain re-directions for pre-registered domains – $50 per domain. We offer this service when multiple domains need to be re-directed to the main website, with co-ordination between our team and your existing domain registrar(s). This charge is for us to prepare necessary instructions, scripts and details to co-ordinate your domain name re-directions in addition to your main domain name set up.
Change registrant email on your domain name – $300 – if you do not have access to the registered email on your domain name, we must undertake a change of registrant email through your domain registrar. This is a lengthy and administrative procedure that will require time to co-ordinate and must be approved by the account owner by proving authorisation in other ways.
Email MX record re-creation for mailbox transfer – $150 – if you have an existing mailbox with your registrar but want to transfer your domain name to us, we can create your Google Apps email to replace your old email. This is done by necessity and reflects the time for technical configurations to set up your email records.
Additional domain registrar transfers for extra domains that will re-direct to your website – $50 per domain name – We offer domain transfers to our client registry and invoice annually for the renewal.

16. Website Transfer

If you would like to transfer your website away from us, the following charges will apply. Please note that we do not provide any support with external companies or applications to assist you with this.

Website Transfer – $200. If you would like to transfer your website externally or to your own account, this fee accounts for the administration time to provide your files.

If you attempt to transfer your website unsuccessfully and wish to stay with us, a $200 restoration fee will apply to re-configure your site on our host servers.

17. Restoring Your Website After Deletion or Unpublishing It

If your website is removed, altered, deleted or unpublished and you have a change of mind, we can restore your web design to a previous version. We keep your website for 3 months before permanently deleting it from our servers.

Site restoration – $200. If you have deleted your website, pages, altered page types, removed banners and request website restoration because we unpublished it due to non-payment of your hosting.

18. Annual and One-Off Editing Services

Our websites come with free self-management to make all your edits and changes to your web design without going through us. In some instances, you may want to have us to your edits to save you time.

1 monthly update with all your edits provided by email – $500 per year. OZ Nation Pty. Ltd., owner of the business name WebSyt offers a complete solution if you are too busy to make text and image edits to your web design. Our service covers one round of edits per month, including newsletter upload, text and image edits. Our service does not include page additions, which can be quoted separately, design changes or SEO work. If you would like to make your web design updates 100% hassle free, please contact us today to take up our editing service.
A one-off edit to your web design – $50 – $300. If you need help with a one-time edit only, we can do this for a one-off charge to be quoted depending on your requested edit eg uploading newsletters, creating new pages, uploading your new recipe.

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